FAQS

Q1: Is my country included by Free Shipping Service ?
It is free shipping to America, West Europe & Oceania.

Q2: When can I expect my order?
You may expect to receive your shoe within 5 -15 business days.

Q3: Can I Get My Items to Arrive Faster?
Yes. But there will be additional charge for 40 dollars. If you have chosen the urgent delivery service, typically you may expect your item to arrive in 3-5 business days.

Q4: How Do I Track My Order?
Easy! The tracking number will be sent to you in 1-2 days after your item is shipped.

Q5: What if I still don’t receive my order when the estimated delivery date has passed?
Don’t worry! We get the delivery guarantee for you. Though If you believe your parcel is lost during delivery, we will ship a replacement to you for free! Please contact us for arrangement.

Q6: What if I don’t satisfy with my order?
If you are not 100% satisfied with your purchase, you may return your item to us in 365 days from the receipt of the parcel to get a full refund.

Q7: What is the payment options provided?
Credit Cards accepted:
    a. Visa
    b. MasterCard
    c. JCB
    d. American Express

Q8: How can I know my payment is received or not?
We will send you a confirmation once your payment is received.